These Terms & Conditions govern your use of Sneakersboot.com and the purchase of products through our website.
Please read these terms carefully before placing an order. By using our website or placing an order, you agree to these Terms & Conditions.
- About Us
The website Sneakersboot.com is operated by:
COBE APPAREL LTD
Company number: 12593729
Registered Address:
Unit 4
9 Chorley Road
Blackpool
FY3 7XQ
United Kingdom
Email: sales@sneakersboot.com
Phone: +447520658811
- Products and Product Information
We make reasonable efforts to ensure that product descriptions, photographs, prices and other information displayed on our website are accurate.
Colours and appearance may vary depending on your device or screen settings.
We reserve the right to correct errors, update product information and make reasonable changes to products or their availability.
- Prices
All product prices displayed on our website are shown in GBP (£) unless stated otherwise.
Any applicable delivery charges will be displayed during the checkout process before you complete your purchase.
We do not charge additional payment or card processing fees for payments made using Visa, Mastercard or American Express (Amex).
- Placing an Order
When you place an order through our website, you are making an offer to purchase the selected products.
After submitting your order, you should receive an order confirmation by email.
An order is not considered accepted until we have confirmed that the order has been accepted and/or dispatched.
We reserve the right to refuse or cancel an order where there is a legitimate reason, including product availability, pricing errors, suspected fraud or other circumstances affecting our ability to fulfil the order.
If we cancel an order after payment has been made, we will arrange an appropriate refund.
- Payment
We accept:
Visa
Mastercard
American Express (Amex)
Payments are processed through our payment service providers.
We do not store complete payment card details ourselves where these are processed directly by an external payment provider.
- Delivery
We currently offer free UK delivery on all orders.
Orders may be delivered using trusted courier services, including:
DPD
DHL
Royal Mail
Standard delivery typically takes up to 3 working days.
Delivery times are estimates and may vary depending on the delivery address, order processing and courier availability.
Once an order has been dispatched, delivery is handled by the relevant courier service.
- Self Collection
We also offer a free self-collection service.
Orders are generally available for collection within 1 business day after the order has been successfully placed.
Collection Address
COBE APPAREL LTD
Unit 4
9 Chorley Road
Blackpool
FY3 7XQ
United Kingdom
Customers should wait for confirmation that their order is ready before travelling to the collection address.
- Cancellation and Returns
If you change your mind about a purchase, you may be entitled to cancel or return your order within the applicable 30-day return period, subject to our Refund & Returns Policy and applicable UK consumer law.
If an order has not yet been dispatched, please contact us as soon as possible if you wish to cancel it.
If an order has already been dispatched or delivered, you may need to follow our standard returns procedure.
Please contact us before sending any item back.
For full information, please see our Refund & Returns Policy.
- Faulty or Defective Products
Products purchased from Sneakersboot.com are covered by a 2-year warranty, subject to the applicable warranty terms and your statutory consumer rights.
If a product is faulty or develops a problem, please contact us with details of the issue.
We may request photographs, videos or other information to assess the problem.
Depending on the circumstances, we may arrange a repair, replacement or refund in accordance with applicable law and the circumstances of the claim.
Please do not return a faulty product without contacting us first.
- Refunds
Where a refund is approved, it will normally be made to the original payment method used for the purchase.
We aim to process approved refunds within 5 working days after the relevant return has been received and inspected.
The time required for the funds to appear in your account may depend on your bank or card provider.
- Website Use
You agree to use Sneakersboot.com lawfully and responsibly.
You must not:
Use the website for fraudulent or unlawful purposes
Attempt to gain unauthorised access to our systems
Interfere with the operation or security of the website
Introduce malicious software or harmful code
Copy or misuse website content without permission
Use the website in a way that could damage our business or other users
We reserve the right to restrict or suspend access to the website where reasonably necessary to protect our business, customers or systems.
- Intellectual Property
Unless otherwise stated, the content on Sneakersboot.com, including text, photographs, graphics, logos, product descriptions and website design, belongs to or is used by COBE APPAREL LTD under appropriate rights.
You may not reproduce, distribute, modify or commercially exploit our website content without our prior written permission.
- Third-Party Services
Our website may use third-party services, including payment providers, courier companies, analytics providers and other technology services.
These third parties may process information in accordance with their own terms and privacy policies.
Further information about personal information and cookies can be found in our Privacy & Cookie Policy.
- Website Availability
We aim to keep our website available and functioning properly, but we cannot guarantee that it will always be uninterrupted, error-free or available at all times.
We may temporarily suspend or restrict access for maintenance, security, technical issues or other legitimate reasons.
- Limitation of Liability
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.
Subject to the above, we are not responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.
Nothing in these terms affects your statutory rights as a consumer.
- Events Outside Our Control
We will not be responsible for delays or failures caused by circumstances outside our reasonable control, such as serious technical failures, natural disasters, strikes, transport disruptions, government actions or other events beyond our reasonable control.
Where possible, we will take reasonable steps to minimise the impact on customers.
- Privacy
Our processing of personal information is explained in our Privacy & Cookie Policy.
By using our website, you acknowledge that your information may be processed in accordance with that policy.
- Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our business, website, services or legal requirements.
The latest version will always be published on this page, together with the date it was last updated.
- Governing Law
These Terms & Conditions are governed by the laws applicable in the United Kingdom.
If you are a consumer, you will also retain any mandatory rights and protections provided to you under the consumer protection laws applicable to you.
- Contact Us
If you have any questions regarding these Terms & Conditions, an order, payment, delivery or any other matter relating to Sneakersboot.com, please contact us:
COBE APPAREL LTD
Company number: 12593729
Unit 4
9 Chorley Road
Blackpool
FY3 7XQ
United Kingdom
Email: sales@sneakersboot.com
Phone: +447520658811
