At Sneakersboot.com, we want you to be happy with your purchase. If your order is not suitable for you, you may be able to return it under the conditions outlined below.

30-Day Return Period

You have 30 days from the date you receive your order to request a return.

Before sending anything back, please contact our customer service team. We will provide you with the relevant return instructions.

For a return to be accepted, items should generally be in a condition suitable for resale and returned with their original packaging, accessories, and documentation, where applicable.

Cancelling an Order

If you have changed your mind, you can contact us to request cancellation within the applicable 30-day period.

If your order has not yet been dispatched, please contact us as soon as possible and we will try to cancel it before shipment.

If the order has already been dispatched or delivered, you may need to return it in accordance with our standard returns procedure. Please contact us before sending the item back.

Faulty or Defective Items

Products purchased from Sneakersboot.com are covered by a 2-year warranty.

If an item develops a fault or is defective during the applicable warranty period, please contact us and explain the problem. We may request photographs, videos, or other information to help us assess the issue.

Depending on the circumstances and applicable consumer rights, we may offer a repair, replacement, or refund.

Please do not return a faulty product without contacting us first and receiving return instructions.

How to Request a Return

To begin the return process, please contact us before sending your item.

Email: sales@sneakersboot.com

Phone: +447520658811

Please provide your order number and briefly explain why you would like to return the item. Our team will then provide you with the appropriate instructions.

Return Address

Unless our customer service team provides you with alternative instructions, approved returns should be sent to:

COBE APPAREL LTD
Unit 4
9 Chorley Road
Blackpool
FY3 7XQ
United Kingdom

Please do not send a return to this address until you have received confirmation and return instructions from us.

Refunds

Once your returned item has been received and inspected, we will process any approved refund.

Refunds will normally be made to the original payment method used for the purchase.

Please allow up to 5 working days for the refund to be processed and appear in your account. The exact time may depend on your bank or card issuer.

Your Legal Rights

Nothing in this policy affects your statutory rights under UK consumer protection law. Your legal rights in relation to faulty, misdescribed, or otherwise non-conforming goods remain unaffected.

Contact Us

If you have questions about returns, refunds, cancellations, or warranty claims, please contact us:

COBE APPAREL LTD
Email: sales@sneakersboot.com
Phone: +44 7520 658811
Company number: 12593729
Address: Unit 4, 9 Chorley Road, Blackpool, FY3 7XQ, United Kingdom